We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Eligible returns are free of charge.

To be eligible for a return under our 30-day return policy, your item must be in the same condition that you received it, unused, unopened, undamaged, and in its original product packaging, with any hygiene seals intact. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@vagavi.com.

If your return is accepted, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Please contact us before sending your return so we can arrange the appropriate shipping instructions.

Our return address is: SIA VAGAVI, Malduguņu iela 4, Mārupe, Mārupes novads, LV-2167, Latvia.

Please use suitable protective shipping packaging to prevent damage during transit.

You can always contact us for any return question at info@vagavi.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The unopened and unused conditions do not limit your statutory rights concerning defective, damaged or incorrectly supplied products.

Exceptions / non-returnable items

We cannot accept returns of opened or used products under our voluntary 30-day return policy.

Where statutory cooling-off rights apply, the hygiene exception applies to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

Unfortunately, we cannot accept returns on gift cards, except where required by applicable law. Sale items can be returned under the same conditions as full-price items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union and United Kingdom 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union or the United Kingdom, you generally have the right to cancel your purchase within 14 days after receiving your item, for any reason and without a justification, subject to the applicable statutory exceptions.

To exercise this right, inform us of your decision to cancel at info@vagavi.com. You then have a further 14 days to send the items back.

If you cancel your entire order under this right, we will also refund any standard delivery charge paid. Additional charges for an upgraded delivery service are not refundable.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We normally process eligible returns within 5–7 business days of receiving them.

If approved, you’ll be automatically refunded on your original payment method. Please allow a further 3–5 business days for your bank or credit card company to process and post the refund.

For statutory EU and UK cancellations, we will issue your refund without undue delay and within 14 calendar days after being informed of your decision to cancel. We may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever happens first.

If more than 5 business days have passed since we confirmed that your refund was issued, please contact us at info@vagavi.com.

Nothing in this policy limits your statutory consumer rights.